CARRIÈRES CHEZ TECHNET REPAIR SHOPS
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We are seeking a dedicated and enthusiastic Customer Service Member to join our dynamic team. The ideal candidate will possess exceptional interpersonal skills and a passion for providing outstanding service. As a key representative of our brand, you will interact with customers to help resolve inquiries and enhance their overall experience.
Customer Interaction: Respond to customer inquiries via email, and chat in a timely and professional manner.
Product Knowledge: Maintain an in-depth knowledge of our products and services to assist customers efficiently and accurately.
Order Processing: Assist customers with order placement, modifications, and cancellations, ensuring accuracy and attention to detail.
Feedback Collection: Gather customer feedback and relay insights to management to enhance products and services.
Team Collaboration: Work closely with other departments, such as sales and technical support, to ensure seamless service delivery.
Documentation: Keep accurate records of customer interactions using our customer relationship management (CRM) system.
Training Assistance: Participate in training programs for new employees and contribute to team knowledge sharing.
Continuous Improvement: Identify areas for process improvement and participate in initiatives to enhance the customer service experience.
