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EMPLEOS EN TECHNET REPAIR SHOPS
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United States
Cypress
Customer Service
Service Advisor
en
Cypress
a
Galson Auto & Body
Fecha de publicación:
4/20/2024
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Resumen de la oferta
Tipo de contrato:
Full-Time
Ubicación:
12900 Cypress North Houston Road
Cypress
Tipo de empleo:
Atención al cliente/Tele-Marketing
Experiencia:
At least 5 year(s)
Fecha de publicación:
4/20/2024
Descripción del empleo
At least 5 years of experience
Experience with R.O. Writer.
Educate clients about the company's products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Serve as a customer relationship manager.
Serve as a link between customers and different departments in the organization.
Able to multitask
Responsible, reliable, and honest.
Requisitos del puesto
Selling additional needed service to customers
Ensure customer satisfaction and a high quality service
Maintain the highest customer service standards
Attend pertinent training on request
Act as the voice-of-the-customer
Write up customer's vehicle problems accurately and clearly on repair order
Greet customers and consult with on vehicle service
Perform a consultative vehicle delivery with customer when service work is
Refer to service history, inspect vehicle, and recommend additional needed service
Providing exceptional personalized service to customers
Recommend the appraisal process as appropriate to the customer
Addressing and resolving customer complaints
Managing own work in process and providing excellent customer service
Foster a culture that focus on the customer
Obtain customer and vehicle data
Maintain high customer satisfaction standards
Addressing and resolving customer complaints
Got the horsepower to join a fast paced environment and hit high standards
Communicate additional repair and service needs to the customer based on vehicle inspection
Work to make customer experience unbeatable with expert knowledge and great service skills
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