Job Requirements

• Selling additional needed service to customers
• Ensure customer satisfaction and a high quality service
• Maintain the highest customer service standards
• Attend pertinent training on request
• Act as the voice-of-the-customer
• Write up customer's vehicle problems accurately and clearly on repair order
• Greet customers and consult with on vehicle service
• Perform a consultative vehicle delivery with customer when service work is
• Refer to service history, inspect vehicle, and recommend additional needed service
• Providing exceptional personalized service to customers
• Recommend the appraisal process as appropriate to the customer
• Addressing and resolving customer complaints
• Managing own work in process and providing excellent customer service
• Foster a culture that focus on the customer
• Obtain customer and vehicle data
• Maintain high customer satisfaction standards
• Addressing and resolving customer complaints
• Got the horsepower to join a fast paced environment and hit high standards
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Work to make customer experience unbeatable with expert knowledge and great service skills