Requisitos del puesto

Responsibilities:

• Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
• Process and update customer orders accurately using our internal systems and e-commerce platforms (e.g., Shopify, Amazon)
• Resolve order-related issues such as returns, shipping delays, damaged products, or exchanges
• Liaise with shipping providers and fulfillment centers to track deliveries and resolve logistics issues
• Maintain accurate customer records and order data
• Provide friendly, solution-focused support that builds customer loyalty

Required Qualifications:

• 1+ years of experience in remote customer support, e-commerce, or logistics
• Excellent written and verbal communication skills in English
• Experience using customer service tools (e.g., Zendesk, Gorgias, HelpScout)
• Strong attention to detail and the ability to multitask in a fast-paced environment
• Tech-savvy with the ability to quickly learn new tools
• Must be legally authorized to work in the U.S.

Compensation & Benefits:

• Work-from-home flexibility
• Paid time off and sick days (if applicable)
• Supportive remote team environment
• Onboarding and training provided