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Hiring Now: Remote Customer Service & Order Processing Specialist in Work From Home at Carrier Enterprise

Date Posted: 5/22/2025

Job Snapshot

Job Description

We are a U.S.-based e-commerce company specializing in home and office products, serving customers across North America and Europe. With thousands of orders processed monthly, our goal is to deliver excellent service and ensure a smooth shopping experience from checkout to delivery. We’re seeking a Remote Customer Service & Order Processing Specialist to support our growing operations and ensure customer satisfaction at every step.

Job Requirements

Responsibilities:

  • Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
  • Process and update customer orders accurately using our internal systems and e-commerce platforms (e.g., Shopify, Amazon)
  • Resolve order-related issues such as returns, shipping delays, damaged products, or exchanges
  • Liaise with shipping providers and fulfillment centers to track deliveries and resolve logistics issues
  • Maintain accurate customer records and order data
  • Provide friendly, solution-focused support that builds customer loyalty


Required Qualifications:

  • 1+ years of experience in remote customer support, e-commerce, or logistics
  • Excellent written and verbal communication skills in English
  • Experience using customer service tools (e.g., Zendesk, Gorgias, HelpScout)
  • Strong attention to detail and the ability to multitask in a fast-paced environment
  • Tech-savvy with the ability to quickly learn new tools
  • Must be legally authorized to work in the U.S.

Compensation & Benefits:

  • Work-from-home flexibility
  • Paid time off and sick days (if applicable)
  • Supportive remote team environment
  • Onboarding and training provided