Job Requirements

• Respond promptly and courteously to customer inquiries via email and chat.
• Provide accurate information about products, services, and policies.
• Assist customers with order processing, returns, exchanges, and troubleshooting.
• Document customer interactions thoroughly in our CRM system.
• Identify and escalate issues that require further assistance or management intervention.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Maintain a positive attitude and uphold the company's customer service standards.
• Collaborate with team members and other departments to improve customer experience.
• Stay informed about product updates and company policies.