Main duties and responsibilities
- Hiring, training, motivating, and evaluating service technicians and service advisors.
- Scheduling appointments, coordinating repairs, and ensuring efficient use of resources.
- Managing the service department budget, controlling costs, and identifying opportunities for revenue growth.
- Addressing customer inquiries and complaints, ensuring high customer satisfaction levels.
- Ensuring compliance with manufacturer warranty policies, safety regulations, and other industry standards.
- Tracking key performance indicators (KPIs), identifying areas for improvement, and implementing strategies to enhance efficiency and profitability.
- Working with other departments (e.g., sales, parts) to achieve dealership goals.
Skills and qualifications
- Strong leadership, communication, and interpersonal skills are essential for managing a team and fostering a positive work environment.
- Excellent customer service skills are crucial for handling customer interactions and ensuring satisfaction.
- A basic understanding of automotive mechanics and repair processes is helpful for communicating with technicians and understanding service needs.
- Strong organizational skills are needed to manage schedules, workflows, and paperwork.
- The ability to identify and resolve problems related to service department operations and customer satisfaction is essential.
Compensation / Salary (Hourly or Annual):Depending On Experience
When you join the team at your local, independently owned TechNet Professional Service Center, you’ll be working with a shop that takes pride in what they do. A local shop in your community, backed by the support of a Nationwide network. That is just part of what sets a TechNet Automotive Service Center apart from the rest. Come join #TechNetNation!
