Service Advisor in Grafton, VA at Cliffs Tire and Auto Center

Date Posted: 6/20/2024

Job Snapshot

  • Employee Type:
  • Location:
    8427 George Washington Memorial Highway
    Grafton, VA
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Service Writer is a customer service representative whose duties include:
  • Greeting customers
  • Scheduling appointments
  • Listening to requests
  • Estimating costs
  • Educate customers on vehicle problems and present estimates.

Job Requirements

  • Selling additional needed service to customers
  • Ensure customer satisfaction and a high quality service
  • Maintain the highest customer service standards
  • Attend pertinent training on request
  • Act as the voice-of-the-customer
  • Write up customer's vehicle problems accurately and clearly on repair order
  • Greet customers and consult with on vehicle service
  • Perform a consultative vehicle delivery with customer when service work is
  • Refer to service history, inspect vehicle, and recommend additional needed service
  • Providing exceptional personalized service to customers
  • Recommend the appraisal process as appropriate to the customer
  • Addressing and resolving customer complaints
  • Managing own work in process and providing excellent customer service
  • Foster a culture that focus on the customer
  • Obtain customer and vehicle data
  • Maintain high customer satisfaction standards
  • Addressing and resolving customer complaints
  • Got the horsepower to join a fast paced environment and hit high standards
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Work to make customer experience unbeatable with expert knowledge and great service skills