Service Advisor in Rochester, NY at Universal Imports of Rochester

Date Posted: 5/26/2023

Job Snapshot

  • Employee Type:
  • Location:
    834 Linden Avenue
    Rochester, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Import car specialist looking for an experienced Service Advisor to join our great team. We are a family business that has been in business for almost 40 years. Our shop has recently been remodeled, and we have great technicians. We are looking for a service advisor who has experience and wants to work with the biggest independent dealership in Rochester. We offer health insurance, 401k, and paid time off. Please submit your resume for consideration.

Job Requirements

  • Selling additional needed service to customers
  • Ensure customer satisfaction and a high quality service
  • Maintain the highest customer service standards
  • Attend pertinent training on request
  • Act as the voice-of-the-customer
  • Write up customer's vehicle problems accurately and clearly on repair order
  • Greet customers and consult with on vehicle service
  • Perform a consultative vehicle delivery with customer when service work is
  • Refer to service history, inspect vehicle, and recommend additional needed service
  • Providing exceptional personalized service to customers
  • Recommend the appraisal process as appropriate to the customer
  • Addressing and resolving customer complaints
  • Managing own work in process and providing excellent customer service
  • Foster a culture that focus on the customer
  • Obtain customer and vehicle data
  • Maintain high customer satisfaction standards
  • Addressing and resolving customer complaints
  • Got the horsepower to join a fast paced environment and hit high standards
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Work to make customer experience unbeatable with expert knowledge and great service skills


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