Job Requirements

• Assist customers with repair and scheduled maintenance service requests
• Sell maintenance and repair services
• Discuss automotive service and repair needs
• Preparing repair orders for customers approval
• Facilitate timely repair of customer vehicles
• Selling, identifying and documenting service, maintenance, and repair service for customers
• Estimate repair time required to complete each repair order
• Generate service repair orders for express lube maintenance services
• Providing customers with excellent customer service throughout entire service experience
• Greet customers and assist with scheduling vehicle service and repair
• Provide customer service and schedule service appointments
• Provide repair and replacement estimates to customers
• Obtain customer's signature on repair order
• Selling service recommendations to customers
• Improve the way service customers
• Writing up the repair order with the customer
• Prepare repair work orders for technicians
• Participate in final repair attempts
• Educating customers with repair or scheduled maintenance given by the manufacturer
• Exhibiting excellent customer service skills