CAREERS AT TECHNET REPAIR SHOPS
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Responsibilities:
Respond to customer inquiries via email, chat, and ticketing systems in a timely and professional manner
Process and update customer orders accurately using our internal systems and e-commerce platforms (e.g., Shopify, Amazon)
Resolve order-related issues such as returns, shipping delays, damaged products, or exchanges
Liaise with shipping providers and fulfillment centers to track deliveries and resolve logistics issues
Maintain accurate customer records and order data
Provide friendly, solution-focused support that builds customer loyalty
Required Qualifications:
Excellent written and verbal communication skills in English
Experience using customer service tools (e.g., Zendesk, Gorgias, HelpScout)
Strong attention to detail and the ability to multitask in a fast-paced environment
Tech-savvy with the ability to quickly learn new tools
Compensation & Benefits:
Work-from-home flexibility
Paid time off and sick days (if applicable)
Supportive remote team environment
Onboarding and training provided