Analyze application services issues and resolution status
Support short term and long term application management
Ensure that subordinates deliver quality services in resolving application-related problems and delivering improvements to system application environments
Establish and improve the application development process
Manage the development and implementation of application(s)
Help identify and define the strategic direction of cloud application services product development
Propose and maintain department's application support budget
Understand business needs in the context of application software usage
Designing the vision and strategic direction of the application portfolio
Manage application support services and the team of analysts that deliver software break/fix and improvement services to the organization
Ensure compliance to the established application delivery and support methodologies
Representing the needs of both business and application development teams
Manage related projects either in whole or part as required on a project basis
Develop application back-up and restoration procedures and processes for enterprise installed application software
Develop new product offerings and consulting services
Develop and implement an integrated application software support strategy
Provide test and production monitoring and support for all application platforms
Drive standardization, consolidation and optimization across the application portfolio landscape
Ensure that all committed application service levels are being met and corrective actions are implemented
Manage vendor relationships and performance for Emerald's application services providers
