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Live Chat Representative (Work From Home) in Work From Home at STR Automotive

Date Posted: 12/15/2025

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Job Snapshot

Employee Type:

Full-Time/Part-Time
Location:

Work From Home
Job Type:

Customer Service
Distribution - Shipping
Transportation
Experience:

Not Specified
Date Posted:

12/15/2025

About Us

The owners of STR were working at a local family-owned business until it was bought out by a corporation. The company lost it's family values that made us proud to work there. We decided that we wanted to get back to that core set of values so we stepped out on our own and opened STR. We are committed to providing the best experience and service possible to every single guest who walks through our doors. We don't like the corporate mentality that focuses solely on the bottom-line and treats its customer like a number, and are determined to prove to the corporate stores that there is a better way to conduct business.

Job Description

We are seeking a motivated and customer-focused Live Chat Representative to join our remote support team. In this role, you will assist customers through live chat by answering questions, resolving issues, and providing an excellent online experience.

Job Requirements

Key Responsibilities

Respond to customer inquiries via live chat in a timely and professional manner
Provide accurate information about products and services
Resolve customer concerns and escalate issues when necessary
Maintain detailed and accurate chat records
Meet performance and customer satisfaction targets

Requirements

Strong written communication skills in English
Ability to multitask and manage multiple chat conversations
Basic computer skills and familiarity with online tools
Reliable internet connection and a quiet workspace
Customer service experience is a plus (training provided)

What We Offer

100% remote work – work from the comfort of your home
Flexible scheduling options
Paid training and ongoing support
Opportunities for career growth and advancement