Job Requirements

Responsibilities Include

• Managing incoming orders, daily paperwork, and monthly reports.

• Maintaining accurate, timely and daily updates to all customer orders, delays, refunds, returns etc.

• Responding to customer care inquires via phone, live chat, email, and social media.

• Following up on orders with delivery warehouses, internal buying teams, manufacturers, and customers.

• Following up on abandoned orders, delayed orders, service issues, etc.

• Maintaining Social Media posts