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Customer Support Specialist in Work From Home at City Tire Company, Inc.

Date Posted: 8/19/2025

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Job Snapshot

Employee Type:

Full-Time/Part-Time
Location:

Work From Home
Job Type:

Sales
Entry Level
Experience:

Not Specified
Date Posted:

8/19/2025

About Us

City Tire is a third generation, family-owned business with 9 convenient locations throughout Massachusetts, New Hampshire, and Connecticut. We offer one-stop shopping for tires of all shapes and sizes. From wheelbarrow tires to ultra-high-performance tires, commercial truck tires to farm and giant off-the-road tires, City Tire offers a great value on all the major brands, including: Bridgestone, Firestone, Toyo, Hankook & Cooper. We also offer automotive repair services on almost all import and domestic vehicles.

Job Description

About the Role:
We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing timely, accurate, and effective assistance. Your goal is to ensure customers have an outstanding experience with our products and services.

Job Requirements

Responsibilities:

Respond to customer inquiries via email, phone, chat, or social media
Troubleshoot and resolve customer issues efficiently and professionally
Collaborate with internal teams to resolve complex issues
Identify opportunities to improve the customer experience and internal processes
Provide feedback to product and operations teams based on customer input

Requirements:

Proven experience in a customer service or support role
Excellent communication and interpersonal skills
Problem-solving mindset with a customer-first attitude
Ability to work independently and handle multiple tasks